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Center for Injury Research & Control (CIRCL)

University of Pittsburgh, Department of Neurological Surgery

Elluminate Live Resources

Help and Documentation

Technical support	Elluminate's Elluminate Live! Support Page. Please use these contacts (not CIRCL) if you are having software installation or technical problems. E-mail: support@elluminate.com Call 866-388-8674 from 10:30 am to 7:00 pm Eastern Standard Time
Troubleshooting	Elluminate Live!™ trouble shooting FAQ's page; includes the handy troubleshooting wizard.
Elluminate! Firewall Guide	For users behind firewalls, this guide may be helpful
Participant Quick Reference	Quick reference guide for the Elluminate Live! Participants.
Participant Guide	Detailed (255 pages) participant guide for using the Elluminate Live! virtual classroom.
Moderator Quick Reference	Quick reference guide for Elluminate Live! Moderators.
Moderator Guide	Detailed (299 pages) moderator guide for using the Elluminate Live! virtual classroom.
Elluminate Support Center	The Elluminate Knowledge Base has more than 292 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.
Elluminate Orientation	This 5 minute online walkthrough shows how the the Elluminate Live! virtual classroom works and gives help on setting up speakers and microphones on a PC.
Elluminate V8 Training & Documentation for Moderators	Recorded Elluminate Live!™ Demonstrations & Events (intro, tips, best practices) (Elluminate) Elluminate Live!™ Recordings for Moderators and Session Leaders Recorded Elluminate Live!™ Manager (ELM) Overview Elluminate Live!™ Documentation and Guides (Elluminate) Elluminate Live!™ Participant Guide (Elluminate) Tips on Conducting Elluminate Live!™ Sessions CIRCL’s web page on how to get ready to use Elluminate Live! Elluminate Live!™ Introduction and Uses in Public Health - Hank Weiss
Using the Elluminate Manager	A recorded Elluminate Live! session teaching system managers how to use the administration system to set up meetings, recordings and manage users.
Hosting other Seminars	Interested in working with CIRCL to build a library of co-hosted Webinars? Please send a note to the CIRCL Elluminate Live! administrator.
Configuration room	If you have the required software, you can join a configuration room 24/7 to ensure that you are able to connect to an Elluminate Live!™ session and to configure your audio. Click on the link (left) and enter your first name on the sign in page. Once you are in the session, follow the instructions on the whiteboard.
Demo Room Participant	A CIRCL demo room is also available to let a small group of users meet to get oriented to the interface.
Demo Room Moderator	CIRCL has a demonstration virtual classroom (available 24/7) to let users meet and try out the software. To practice being a moderator with added privileges to control meetings and import and delete content, one may join the Demo Room as a Moderator. When prompted enter "Moderator" as the Login Name and "guest" as the Password. (They are case sensitive.)